Tuesday Tips: Use What You Know

One of the best parts of reference desk work is that any life experience can come into play.

For example, I helped a visitor today by using my personal parenting experience.

This parent was on campus with two children. The first was attending a camp on campus. The second just needed to be occupied for a few hours. I recommended a trip to the zoo or a playground up the road. I was well versed in both because I frequent them with my own child. She asked about the playground and I was able to share my experience as well as directions.

When you share information that you know well, you make a stronger case. You can share more details and insights which gives a fuller picture.

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