Presentations & Publications
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ORCID Persistent Digital Identifier
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orcid.org/0000-0003-1309-634XOutreach and Marketing
You are Not Your User: Breaking Through Customer Service Roadblocks [Article Full Text]
Computers in Libraries, April 2024, p. 9-13
Featured on Informed Librarian, May 2024
I Can't Even with Content Anymore: How to Work Through Content Creation Burnout [Slides]
Library Marketing and Communications Conference, November 8, 2023
You are Not Your User: Breaking Through Customer Service Roadblocks [Slides]
Internet Librarian Connect, October 19, 2023
Customer Service is Helpful: How One Library Scores Big Promotional Points by Being Friendly [Profile]
Profile on Super Library Marketing, August 7, 2023
Unexpected Outreach [Slides]
WRLC Annual, May 24, 2023
This time we're talking with Meghan Kowalski [Interview]
Library Marketing for Library Marketers Podcast, June 10, 2023
What They Think About You: Developing Your Brand [Slides]
Library Marketing and Communications Conference, November 3, 2022
Engagement & Ghosting: Remote Customer Service [Slides]
Internet Librarian, October 19, 2022
Pics or it Didn't Happen: Upping Your Photography [Slides]
Library Marketing Conference, Webinar, September 8, 2022
So Long Silos: Using Internal Communications to Create Collaboration [Slides]
Computers in Libraries, March 31, 2022
Adapted for The University of the District of Columbia [Recording]
Center for the Advancement of Learning (CAL) Webinar, June 23, 2022
Friendly-Face Marketing: Spin Selling, Smiles, & Snacks [Slides]
Internet Librarian Connect, October 28, 2021
Say It With a Story: Capturing Anecdotes to Drive Marketing & Promote Initiatives [Slides] [Recording]
WRLC Annual, May 25, 2021
Customer Service: Sending a Positive Message [Slides]
Computers in Libraries and Internet Librarian Connect, September 22, 2020
Picture This: Using Instagram to Connect With and Engage Your Users [Recording] [Archive with Slides and Handouts]
Carterette Webinar Series, June 19, 2019
How to Use Instagram for Community Engagement [Article Full Text]
Computers in Libraries, October 2018, p. 4-9
Guide to Gif [Slides]
Computers in Libraries, April 18, 2018
Picture This: Using Instagram to Connect with Your Users - Innovative & Interactive Tech for Community Connection [Slides]
Computers in Libraries, April 17, 2018
Finding Your Voice in Social Media [Slides]
Computers in Libraries, March 29, 2017
with Kirsten Mentzer, Alexandra Zealand, and Lennea R. Bower
Presentation Coverage by Information Today, Inc.
Computers in Libraries, April 2024, p. 9-13
Featured on Informed Librarian, May 2024
I Can't Even with Content Anymore: How to Work Through Content Creation Burnout [Slides]
Library Marketing and Communications Conference, November 8, 2023
You are Not Your User: Breaking Through Customer Service Roadblocks [Slides]
Internet Librarian Connect, October 19, 2023
Customer Service is Helpful: How One Library Scores Big Promotional Points by Being Friendly [Profile]
Profile on Super Library Marketing, August 7, 2023
Unexpected Outreach [Slides]
WRLC Annual, May 24, 2023
This time we're talking with Meghan Kowalski [Interview]
Library Marketing for Library Marketers Podcast, June 10, 2023
What They Think About You: Developing Your Brand [Slides]
Library Marketing and Communications Conference, November 3, 2022
Engagement & Ghosting: Remote Customer Service [Slides]
Internet Librarian, October 19, 2022
Pics or it Didn't Happen: Upping Your Photography [Slides]
Library Marketing Conference, Webinar, September 8, 2022
So Long Silos: Using Internal Communications to Create Collaboration [Slides]
Computers in Libraries, March 31, 2022
Adapted for The University of the District of Columbia [Recording]
Center for the Advancement of Learning (CAL) Webinar, June 23, 2022
Friendly-Face Marketing: Spin Selling, Smiles, & Snacks [Slides]
Internet Librarian Connect, October 28, 2021
Say It With a Story: Capturing Anecdotes to Drive Marketing & Promote Initiatives [Slides] [Recording]
WRLC Annual, May 25, 2021
Customer Service: Sending a Positive Message [Slides]
Computers in Libraries and Internet Librarian Connect, September 22, 2020
Picture This: Using Instagram to Connect With and Engage Your Users [Recording] [Archive with Slides and Handouts]
Carterette Webinar Series, June 19, 2019
How to Use Instagram for Community Engagement [Article Full Text]
Computers in Libraries, October 2018, p. 4-9
Guide to Gif [Slides]
Computers in Libraries, April 18, 2018
Picture This: Using Instagram to Connect with Your Users - Innovative & Interactive Tech for Community Connection [Slides]
Computers in Libraries, April 17, 2018
Finding Your Voice in Social Media [Slides]
Computers in Libraries, March 29, 2017
with Kirsten Mentzer, Alexandra Zealand, and Lennea R. Bower
Presentation Coverage by Information Today, Inc.
Leadership and Management
Inside and Out: Supporting & Empowering Your Staff by Promoting Their Achievements [Slides] [Handout]
Medical Library Association Conference, May 21, 2024
Amplifying Others: How to Promote the People on Your Team [Slides] [Recording]
Conference on Academic Library Management, June 6, 2023
Stop That!: Management Techniques that Need to Die [Slides] [360 Assessment Printable] [Recording]
Conference on Academic Library Management, April 26, 2022
So Long Silos: Using Internal Communications to Create Collaboration [Slides]
Computers in Libraries, March 31, 2022
Leading from Afar: Creating a Cohesive Remote Team [Slides]
American Library Association, Core Webinar, June 2, 2021
Remote Leadership & Productivity [Slides]
Computers in Libraries Connect, March 25, 2021
Other Duties as Assigned - Hiring & Growing the Best People [Slides]
Computers in Libraries, March 28, 2019
Breaking Down Silo Walls: Successful Collaboration Across Library Departments [Article Full Text]
Library Leadership and Management, Vol. 31, No. 2, 2017
Reprinted in Strategic Library, Iss. 44, Feb. 15, 2018
Medical Library Association Conference, May 21, 2024
Amplifying Others: How to Promote the People on Your Team [Slides] [Recording]
Conference on Academic Library Management, June 6, 2023
Stop That!: Management Techniques that Need to Die [Slides] [360 Assessment Printable] [Recording]
Conference on Academic Library Management, April 26, 2022
So Long Silos: Using Internal Communications to Create Collaboration [Slides]
Computers in Libraries, March 31, 2022
Leading from Afar: Creating a Cohesive Remote Team [Slides]
American Library Association, Core Webinar, June 2, 2021
Remote Leadership & Productivity [Slides]
Computers in Libraries Connect, March 25, 2021
Other Duties as Assigned - Hiring & Growing the Best People [Slides]
Computers in Libraries, March 28, 2019
Breaking Down Silo Walls: Successful Collaboration Across Library Departments [Article Full Text]
Library Leadership and Management, Vol. 31, No. 2, 2017
Reprinted in Strategic Library, Iss. 44, Feb. 15, 2018
Information Literacy and Instruction
Building Research Assignments to Develop Student Voices & Empower Students as Scholars [Slides]
Young Rhetoricians Conference, June 21, 2024
with Catherine Meals and Faith Rusk
Outside of the Box Instruction: Going Beyond Traditional Library Instruction [Slides]
WRLC Annual, May 23, 2024
When to Call a Librarian: Faculty Research Assignment Design and Implications for Faculty/Librarian Collaboration [Slides]
Purdue Global General Education Conference, April 23, 2024
with Catherine Meals and Faith Rusk
Teaching Tips [Slides]
Computers in Libraries Conference, March 14, 2024
Teaching Beyond Research: Getting Out of Your Lane [Slides]
Computers in Libraries Conference, March 13, 2024
Teaching Outside the Box: Going Beyond Traditional Library Instruction [Slides] [Recording]
Big Talk From Small Libraries, February 23, 2024
Course Design and Teaching Research: Faculty Reflections and Implications for Librarian Practice [Slides]
The Innovative Library Classroom (TILC), June 2, 2023
with Catherine Meals and Faith Rusk
Where Do We Come In?: Faculty Research Assignment Design and Implications for Librarian Practice [Recording]
WRLC Annual Meeting, May 24, 2023
with Catherine Meals and Faith Rusk
From the Ivory Tower to Real Life: Using Iterative Design to Connect Students to Research [Poster]
ACRL Conference, March 17, 2023
with Catherine Meals and Faith Rusk
From the Ivory Tower to Real Life: Using Iterative Design to Connect Students to Research [Poster]
Library Assessment Conference, November 3, 2022
with Catherine Meals and Faith Rusk
OER + EDI - Cancel Textbooks: Diversifying and Decolonizing Classroom Teaching Materials [Slides]
WRLC Annual Meeting, May 26, 2022
with Angelique Carson and Kevin Gunn
Let Them Learn: The Benefits of an Asynchronous Library Instruction Course [Slides] [Recording]
WRLC Annual Meeting, May 24, 2022
Activating the ACRL Framework: Active Learning Design for Library Instruction [Slides] [Conference Proceedings]
LOEX Conference, May 13, 2021
with Catherine Meals and Faith Rusk
Transforming Theory into Practice: Creating Student-Centered Instructional Activities Rooted in the Framework [Article Full Text]
College and Research Libraries News, March 2021, Volume 82, No. 3, pp. 114-120
with Catherine Meals and Faith Rusk
Young Rhetoricians Conference, June 21, 2024
with Catherine Meals and Faith Rusk
Outside of the Box Instruction: Going Beyond Traditional Library Instruction [Slides]
WRLC Annual, May 23, 2024
When to Call a Librarian: Faculty Research Assignment Design and Implications for Faculty/Librarian Collaboration [Slides]
Purdue Global General Education Conference, April 23, 2024
with Catherine Meals and Faith Rusk
Teaching Tips [Slides]
Computers in Libraries Conference, March 14, 2024
Teaching Beyond Research: Getting Out of Your Lane [Slides]
Computers in Libraries Conference, March 13, 2024
Teaching Outside the Box: Going Beyond Traditional Library Instruction [Slides] [Recording]
Big Talk From Small Libraries, February 23, 2024
Course Design and Teaching Research: Faculty Reflections and Implications for Librarian Practice [Slides]
The Innovative Library Classroom (TILC), June 2, 2023
with Catherine Meals and Faith Rusk
Where Do We Come In?: Faculty Research Assignment Design and Implications for Librarian Practice [Recording]
WRLC Annual Meeting, May 24, 2023
with Catherine Meals and Faith Rusk
From the Ivory Tower to Real Life: Using Iterative Design to Connect Students to Research [Poster]
ACRL Conference, March 17, 2023
with Catherine Meals and Faith Rusk
From the Ivory Tower to Real Life: Using Iterative Design to Connect Students to Research [Poster]
Library Assessment Conference, November 3, 2022
with Catherine Meals and Faith Rusk
OER + EDI - Cancel Textbooks: Diversifying and Decolonizing Classroom Teaching Materials [Slides]
WRLC Annual Meeting, May 26, 2022
with Angelique Carson and Kevin Gunn
Let Them Learn: The Benefits of an Asynchronous Library Instruction Course [Slides] [Recording]
WRLC Annual Meeting, May 24, 2022
Activating the ACRL Framework: Active Learning Design for Library Instruction [Slides] [Conference Proceedings]
LOEX Conference, May 13, 2021
with Catherine Meals and Faith Rusk
Transforming Theory into Practice: Creating Student-Centered Instructional Activities Rooted in the Framework [Article Full Text]
College and Research Libraries News, March 2021, Volume 82, No. 3, pp. 114-120
with Catherine Meals and Faith Rusk