You would think, that librarians would just find answers.
We do - but we also ask a lot of questions.
When we work with people, we want to make sure that we are answering their questions fully and completely. Oftentimes, that means we have to draw out the real reason for the question. Sometimes being asked "do you have X" or "can you tell me about Y" is not the full question.
To get to the heart of the matter, we're trained to conduct reference interviews. We ask just as many questions as are asked of us. Some of the techniques include:
This skill is useful outside of the library, too. I've found I have more meaningful conversations because asking the right questions elicits a deeper connection.