Do you remember that commercial for UPS with the ditty about loving logistics?
I was thinking about it while I was waiting out a flight delay in Indianapolis caused by dense fog in DC. Since my flight was direct and I had nothing to rush home to, I could spend my time working and people watching.
Camped out in a chair, I marveled at all the goings on around me. Some of my fellow passengers were waiting to see if they could be rebooked. The flight across the way was deboarding and I could see the airline employees turning over the plane, refueling, and unloading baggage. A couple of airport employees worked in the terminal moving passengers with mobility issues, cleaning the moving walkway, and restocking a grab-and-go kiosk.
This was just what I could see from my seat. I couldn't see the air control tower. I couldn't see the flights in the air. I couldn't see the TSA agents. I couldn't see ticketing or the baggage operation. I couldn't see all the digital work that goes into running the airline industry.
There's an impressive amount of logistics that go into just this one operation of moving people from place to place. It's kind of inspiring to think about how all the little things we do work together to keep things rolling on a daily basis.