I'm back from vacation and there are lot of great things in this week's Wrap. The Wi-Fi had excellent reach at the resort (all the way to beach!) so I got through a lot of links. But before we get to that, I want to talk about one thing that amazed me while we were on vacation. We stayed at a lovely resort with a wonderful staff. I have never felt so pampered. I think the reason things felt so indulgent was because of the memories of those working there. Every single person at this resort seemed to be trained to remember faces and preferences. If we visited a service area more than once, they knew who we were and what we liked. This was intended as a relaxed, beach vacation and, by the first afternoon, the exterior bartender already had our drinks memorized. All we had to do was walk up and he knew what to make. The gentleman working the snack bar knew we liked our coffee black and in a to-go cup. The person at the towel stand knew exactly how many towels we liked in the cabana. It added a personal touch which made our visit feel extra special. This was not a small resort. There were a lot of things this team of personnel needed to remember. As someone who has trouble with face-recall, I was highly impressed.
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